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We're happy to hear you want to join the SmartBuyGlasses Club. Opening an account is really simple; here are two ways you can do this:
- Sign up directly via our website.
- Place an order and wait for the confirmation email. This will include a link to activate your account.
We understand that reading your prescription can be tricky if you're not an optician, but we’re here to help.
That's why we've created the following list to make the whole thing simpler. Click “Read More” to learn the terms you need to know to understand yours.
We’re a global company with teams and warehouses worldwide. Our headquarters are in Hong Kong, where we also have a physical store.
We ship from multiple locations, including Italy, Hong Kong, Australia, and the US, to get your order to you as quickly as possible.
We’ve got you covered— if any import taxes apply, we’ll take care of them.
Exception: Brazilian customers are responsible for any customs duties or taxes due to local trade regulations.
After placing your order you will receive an email within 24 hours that lists your unique order number. It will consist of two letters, followed by 10 numerical digits, and then one or two more letters.
So, it will look something like this: ZA0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
Until your package hasn’t been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email at customerservice@smartbuyglasses.co.za or via live chat.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
As soon as your order is shipped, you will receive an email with the tracking information so that you know where your purchase is at any moment.
You can download your invoice with the order ID here and use your order ID to track your order here.
If you've not received your order confirmation email, or have accidentally lost it, just Contact Us and we can assist in finding the order details.
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Certified Optician
Our friendly service team is here to help you during our regular business hours.
At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
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You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
